Cookie Policy

Last updated: November 7, 2024

What Are Cookies and Similar Technologies

Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit our website or use our educational services. They help us provide you with a better, more personalized learning experience by remembering your preferences, analyzing how you use our educational platform, improving our services, and ensuring the security and functionality of our AI-powered educational platform.

This Cookie Policy explains how GGodex ("we", "us", or "our") uses cookies and similar tracking technologies (collectively referred to as "cookies" unless otherwise specified) on our AI-powered educational platform, related websites, mobile applications, and associated services. This policy should be read in conjunction with our Privacy Policy and Terms of Service to understand the complete framework governing your use of our educational platform.

Similar technologies include web beacons, pixel tags, local storage, session storage, and other tracking mechanisms that serve similar functions to cookies. We use these technologies to enhance user learning experience, provide educational content, analyze platform performance, and maintain security across our educational services.

Types of Cookies We Use

Essential and Functional Cookies

These cookies are necessary for the website and educational platform to function properly and cannot be disabled in our systems:

  • Authentication cookies: Keep you securely logged in to your account and maintain your session state
  • Security cookies: Protect against fraud, unauthorized access, and security threats
  • Session management cookies: Maintain your session state and preferences during your visit
  • Load balancing cookies: Ensure optimal performance and distribute traffic across our servers
  • CSRF protection cookies: Prevent cross-site request forgery attacks
  • Feature toggle cookies: Enable or disable specific educational platform features based on your account settings
  • Error handling cookies: Help us identify and resolve technical issues you may encounter

Preference and Customization Cookies

These cookies enhance your experience by remembering your choices and personalizing your interactions:

  • Language and localization preferences: Remember your selected language and regional settings
  • Theme and display settings: Store your preferred visual themes, layouts, and accessibility options
  • Dashboard customization: Save your personalized dashboard layout, widget preferences, and display options
  • Educational progress tracking: Remember your learning progress, completed modules, and assessment results
  • Notification preferences: Store your choices about which notifications you want to receive
  • Timezone and date format settings: Remember your preferred timezone and date/time display formats
  • Accessibility preferences: Store settings for screen readers, font sizes, and other accessibility features
  • Search and filter preferences: Remember your commonly used search terms and filter settings

Analytics and Performance Cookies

These cookies help us understand how you use our platform and identify areas for improvement:

  • Usage analytics: Track page views, time spent on different sections, and user interaction patterns
  • Performance monitoring: Identify technical issues, slow-loading pages, and optimization opportunities
  • Feature usage tracking: Understand which features are most valuable and frequently used by our users
  • Error and crash reporting: Help us identify and fix problems that users encounter
  • A/B testing cookies: Enable us to test different versions of features to improve user experience
  • Conversion tracking: Measure the effectiveness of our educational programs and user engagement
  • Heat mapping and user journey analysis: Understand how users navigate through our platform
  • Load time and performance metrics: Monitor and optimize platform speed and responsiveness

AI Enhancement and Personalization Cookies

These cookies help improve our AI educational services and provide personalized learning:

  • AI interaction patterns: Analyze how you interact with our educational AI to improve response quality and relevance
  • Learning style preferences: Personalize educational content delivery based on your learning patterns
  • Risk assessment data: Store anonymized data to enhance our educational risk evaluation tools
  • User feedback integration: Incorporate your feedback to improve AI educational content and information
  • Contextual understanding: Help our AI better understand your specific needs and preferences
  • Educational optimization: Improve the relevance and accuracy of educational content suggestions
  • Conversation continuity: Maintain context across AI educational interactions for more coherent learning conversations

Marketing and Communication Cookies

These cookies help us communicate effectively with you and measure the effectiveness of our outreach:

  • Email campaign tracking: Measure the effectiveness of our educational newsletters and communications
  • Content personalization: Customize the educational content and resources we show you
  • Referral source tracking: Understand how you discovered our platform to improve our outreach
  • Engagement measurement: Track how you interact with our educational materials and resources
  • Communication preferences: Remember your choices about marketing communications and updates

Third-Party Cookies and Services

We may use carefully selected third-party services that set their own cookies to help us provide better educational functionality, analyze our platform performance, and enhance user learning experience. These services are chosen based on their reputation, security standards, and alignment with our privacy principles.

Analytics and Performance Services

  • Google Analytics: Provides detailed website traffic analysis and user behavior insights
  • Performance monitoring tools: Help us track technical performance and identify optimization opportunities
  • Error tracking services: Assist in identifying and resolving technical issues quickly
  • User experience analytics: Provide insights into how users interact with our platform

Security and Fraud Prevention Services

  • Fraud prevention systems: Protect against malicious activities and unauthorized access attempts
  • DDoS protection services: Ensure website availability and protect against cyber attacks
  • Bot detection and prevention: Identify and block automated threats and spam
  • Security monitoring tools: Continuously monitor for security threats and vulnerabilities

Communication and Support Tools

  • Customer support chat systems: Provide real-time assistance and support to users
  • Email delivery services: Ensure reliable delivery of important notifications and educational content
  • Video conferencing tools: Enable virtual consultations and educational sessions
  • Survey and feedback platforms: Collect user feedback to improve our services

Content Delivery and Optimization

  • Content delivery networks (CDNs): Improve loading speeds and platform performance globally
  • Image and media optimization services: Enhance the delivery of visual content and educational materials
  • Caching services: Improve platform speed and reduce server load

These third-party services have their own privacy policies and cookie practices that govern how they collect and use information. We recommend reviewing their policies to understand how they handle your information. We carefully vet all third-party services to ensure they meet our standards for data protection and user privacy.

Managing Your Cookie Preferences and Settings

Browser-Based Cookie Controls

You have several options for controlling cookies through your web browser settings:

  • Block all cookies: Prevent all cookies from being stored on your device
  • Block third-party cookies only: Allow only first-party cookies from our domain
  • Delete existing cookies: Remove cookies that have already been stored on your device
  • Receive cookie notifications: Get alerts when websites attempt to set cookies
  • Set cookie expiration preferences: Control how long cookies remain on your device
  • Manage cookies by website: Set different cookie preferences for different websites

Browser-Specific Cookie Management Instructions

Google Chrome

Settings → Privacy and security → Cookies and other site data → Manage cookies and site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data → Manage Data

Safari (macOS)

Preferences → Privacy → Manage Website Data → Remove All or Remove Selected

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data → Manage and delete cookies

Safari (iOS)

Settings → Safari → Advanced → Website Data → Remove All Website Data

Chrome (Android)

Chrome app → Menu → Settings → Privacy → Clear browsing data → Cookies and site data

Platform-Specific Cookie Preferences

In addition to browser controls, we provide educational platform-specific cookie management options through your account settings. You can access these preferences by logging into your account and navigating to the Privacy Settings section, where you can:

  • Choose which types of analytics cookies to allow
  • Opt out of personalization cookies while maintaining essential functionality
  • Control marketing and communication-related cookies
  • Manage third-party service integrations and their associated cookies
  • Set preferences for AI educational enhancement and learning cookies

Impact of Disabling Cookies

Important Notice About Cookie Restrictions

Please note: Disabling certain cookies may significantly affect the functionality and user learning experience of our educational platform. Essential cookies are required for basic operations such as logging in, maintaining your session, and ensuring security. Disabling these cookies may prevent you from accessing certain educational features or using the service effectively. Performance and analytics cookies help us identify and fix issues, so disabling them may result in a less optimal learning experience.

Cookie Retention, Expiration, and Data Management

Session Cookies

Session cookies are temporary and are automatically deleted when you close your browser or end your session. These cookies are primarily used for maintaining your login state, preserving your session preferences, and ensuring security during your active use of the educational platform.

Persistent Cookies and Retention Periods

Persistent cookies remain on your device for specified periods or until manually deleted:

  • Authentication and security cookies: 30 days (or until logout/password change)
  • User preference cookies: 1 year (to maintain your customization settings)
  • Analytics and performance cookies: 2 years (for long-term trend analysis)
  • AI enhancement cookies: 18 months (to improve personalization over time)
  • Educational progress cookies: 3 years (to maintain long-term learning records)
  • Marketing preference cookies: 2 years (or until you change your preferences)
  • Error reporting cookies: 90 days (for technical issue resolution)
  • A/B testing cookies: 6 months (for feature optimization studies)

Cookie Refresh and Updates

Some cookies are automatically refreshed or updated each time you visit our platform to ensure they remain current and continue to provide the intended functionality. This includes security cookies, session management cookies, and certain preference cookies that need to stay synchronized with your account settings.

Automatic Cookie Cleanup

We implement automatic cleanup processes to remove expired cookies and ensure that cookie data doesn't accumulate unnecessarily on your device. Our systems regularly review and purge outdated cookie information in accordance with the retention periods specified above.

Legal Basis for Cookie Use and Compliance

We use cookies based on several legal grounds, depending on the type of cookie and its purpose:

Legitimate Interest

We have a legitimate interest in using certain cookies to improve our educational services, ensure platform security, provide you with a better user learning experience, and operate our business effectively. This includes cookies for:

  • Educational platform security and fraud prevention
  • Performance monitoring and optimization
  • Error detection and technical issue resolution
  • Basic analytics to understand educational platform usage
  • Essential business operations and service delivery

User Consent

For non-essential cookies, we obtain your explicit consent through our cookie banner, preference center, or account settings when you first visit our website or create an account. This includes cookies for:

  • Advanced analytics and user behavior tracking
  • Marketing and communication preferences
  • Third-party integrations and services
  • AI educational enhancement and personalization features
  • Optional educational platform features and customizations

Contractual Necessity

Some cookies are necessary to fulfill our contract with you and provide the educational services you have requested. These essential cookies enable core educational platform functionality and cannot be disabled if you want to use our services effectively.

Compliance with Legal Obligations

Certain cookies may be required to comply with legal and regulatory obligations, such as maintaining audit trails, ensuring data security, and meeting educational services regulations that apply to our educational platform.

International Data Transfers and Regional Compliance

As a global educational platform, cookie data may be transferred to and processed in countries other than your country of residence. We ensure that all international transfers of cookie data are conducted with appropriate safeguards to protect your privacy and comply with applicable data protection laws.

Regional Compliance Measures

  • European Union (GDPR): We comply with the General Data Protection Regulation and provide explicit consent mechanisms for EU users
  • California (CCPA): We respect California Consumer Privacy Act rights and provide appropriate disclosure and control mechanisms
  • Thailand (PDPA): We comply with the Personal Data Protection Act and local data protection requirements
  • Other jurisdictions: We monitor and adapt to emerging privacy regulations worldwide

Cross-Border Data Protection

When cookie data is transferred internationally, we implement:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions and certification schemes where available
  • Additional technical and organizational measures to ensure data protection
  • Regular assessments of international transfer mechanisms and their effectiveness

Questions, Concerns, and Contact Information

If you have any questions about our use of cookies, this Cookie Policy, or wish to exercise your rights regarding cookie data, please don't hesitate to contact us through any of the following methods:

Email

privacy@ggodex.com

Phone

+66 82 374 9156

Address

89 Sukhumvit Soi 31
Khlong Toei Nuea, Watthana
Bangkok 10110, Thailand

Policy Updates and Notifications

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending email notifications to registered users for significant changes
  • Providing in-app notifications about important cookie policy updates
  • Displaying prominent notices on our educational platform about policy changes
  • Requesting renewed consent where required by applicable laws

Staying Informed

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies to enhance your learning experience on our educational platform. Your continued use of our services after any changes indicates your acceptance of the updated policy, subject to any additional consent requirements under applicable law.

Additional Resources

For more information about cookies and online privacy, you may find these resources helpful:

  • Your browser's help documentation on cookie management
  • Industry privacy organizations and their educational materials
  • Government data protection authority websites in your jurisdiction
  • Our comprehensive Privacy Policy and Terms of Service